Lord Locksmith is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it — written in plain English, not legal jargon.
1. Who We Are
Lord Locksmith is an emergency locksmith service based in Nundah, Brisbane QLD. We collect and handle personal information in the course of providing lockout services and operating our website at lordlocksmith.com.au.
This policy is consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including updates effective 2026.
2. What Information We Collect
| Information | How We Collect It | Why We Need It |
|---|---|---|
| Full name | Website form, phone call, or in person | To identify who we're helping |
| Phone number | Website form or phone call | To contact you about your job |
| Address / location | Website form or in person | To dispatch to your location |
| Type of lockout | Website form or phone call | To prepare the right tools |
| Government-issued photo ID | In person at the job | Identity & authority verification (legal requirement) |
| Vehicle registration details | In person at vehicle lockouts | To verify authority to access the vehicle |
| Payment information | Via Square payment terminal | To process payment for services |
We do not collect sensitive information (such as health or financial records) beyond what is listed above.
3. How We Use Your Information
We use your personal information only for the purposes it was collected:
- To respond to your lockout request and dispatch a technician
- To verify your identity and authority before performing a service
- To process payment
- To maintain job records for our own business administration
- To contact you if there is an issue with your job or request
We do not use your information for marketing, and we do not use automated decision-making systems that could significantly affect you.
4. Who We Share Your Information With
We do not sell, rent, or trade your personal information. We may share limited information with:
- Netlify — our website host, which receives form submissions through their Forms service. Netlify's privacy policy is available at netlify.com/privacy
- Square — our payment processor. Square's privacy policy is available at squareup.com/au/legal/privacy
- Queensland Police or authorities — if required by law, or to verify the identity of a person requesting access to a property or vehicle
5. Identity Information Collected On-Site
As part of our identity verification process, we may photograph or record details from your government-issued ID. This information is:
- Collected solely to verify your authority to access the property or vehicle
- Stored securely and not shared with third parties except as required by law
- Retained for a reasonable period for our records, then securely deleted
6. How We Store Your Information
Personal information collected via our website is stored on Netlify's secure servers. Job records are stored securely on our own devices. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or out-of-date information
- Request deletion of your information where we are no longer required to retain it
- Complain about a breach of your privacy
To exercise any of these rights, contact us at help@lordlocksmith.com.au. We will respond within 30 days.
8. Cookies & Website Data
Our website (lordlocksmith.com.au) does not use tracking cookies or analytics tools. We do not collect any information about your visit beyond what is submitted through our contact form.
9. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first at help@lordlocksmith.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to This Policy
We may update this policy from time to time. The current version will always be available at lordlocksmith.com.au/privacy.html.
11. Contact
- Phone: 0414 281 764
- Email: help@lordlocksmith.com.au